Terms & Conditions

1. Introduction

These are DEAN PLUMBING AND HEATING LLC Terms & Conditions. They tell you:

• The rules for using our services
• What you can expect from us
• Your rights and responsibilities

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy, and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

3. What Do We Mean by “Services”?

Anything offered by DEAN PLUMBING AND HEATING LLC across all the trades we cover (Plumbing, Heating, Drains, Bathrooms, Electrics, Carpentry, Appliances, Roofing, Building, Emergencies, and Commercial):

• Enquiries
• Estimates
• Project Work
• Installations
• Repairs
• Emergency Call Outs
• Servicing
• Guarantees

4. Terminology

For the purpose of these terms & conditions, the following words have the following meanings:

• “Us/We/Our” refers to DEAN PLUMBING AND HEATING LLC.
• “You” refers to you: the customer (the person or organization for whom we agree to carry out work and/or supply materials).
• “Tradesperson/tradespeople” refers to the representative(s) appointed by DEAN PLUMBING AND HEATING LLC to carry out work.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

5. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

• Labour (the amount of time spent by the tradesperson carrying out work), including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
• Materials supplied by us (not exceeding the trade purchase price of materials +25% markup).

You will only be charged for the time spent related to your work. All other time, e.g., lunch breaks, is non-chargeable. All charges are subject to applicable taxes.

6. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour and materials, and will be within 10% over the equivalent total hourly rate cost. All costs are subject to applicable taxes.

Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:

• If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate.
• If, after submission of the estimate, there is an increase in the price of materials.
• If, after submission of the estimate, it is discovered that further work needs to be carried out which was not anticipated when the estimate was prepared.
• If, after submission of the estimate, there was a manifest error when the estimate was prepared.

We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorized representative.

7. Offers & Incentives

We may promote a selection of offers and incentives, which will be clearly defined, including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.

8. Material Collection

Collection of non-stock items is chargeable; however:

• Time taken will be kept to a minimum and within reason and should not exceed 45 minutes.
• If collection time is likely to exceed 45 minutes, you will receive prior notification of the reason.
• Only one tradesperson is permitted to leave the job to collect required materials/parts.

9. Invoices & Payment

Upon your agreement for us to carry out estimated or pre-booked work, a deposit payment of 50% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.

Upon completion of work, you will be invoiced, and payment is due upon receipt. We reserve the right to charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received in full.

We accept payments in cash, card, or bank transfer and do not accept checks.

You accept sole liability to make payment in full unless you disclose, when initially instructing us, that you are acting on behalf of a third party.

10. Timekeeping

Where the date and/or time for work is agreed, we will use reasonable efforts to ensure tradespeople attend accordingly. However, we accept no liability for non-attendance or delays caused by factors beyond our control.

11. Cancellation

To cancel or rearrange your booking, notify us (preferably by phone at (908) 917-9401) by the end of the prior working day. Immediate cancellations may incur costs for time and materials incurred.

12. Satisfaction

If you are not wholly satisfied with our service(s), you must notify us in writing within 12 months. This allows us and our insurers the opportunity to inspect and carry out remedial work if appropriate.

13. Guarantee

We provide a 12-month guarantee on labour for faulty workmanship from the completion date, with some exceptions based on pipework and manufacturer warranties.

14. Liability

We will only be liable for rectifying our own guaranteed work and will not accept liability for unrelated damages or overlooked work.

15. Title to Goods

Goods remain our property until fully paid for by you. While in your possession, you must insure them and prevent any unauthorized transfer.

16. General

These terms and conditions, and all contracts awarded between us and you, shall be governed by the laws of New Jersey and subject to the jurisdiction of the courts of New Jersey.